Startup metrics
Metrics by startup stage
The right metrics depend on your stage. Here's exactly what to track (and what to ignore) at each phase of your B2B SaaS journey.
Getting started
Financial metrics
Product and growth
Customer metrics
Operations
Putting it into practice
Startup metrics
The right metrics depend on your stage. Here's exactly what to track (and what to ignore) at each phase of your B2B SaaS journey.
The metrics that matter change as your startup evolves. Tracking the wrong ones for your stage wastes time and creates false confidence. Here’s what to focus on when.
| Stage | Primary KPI | ARR range | Key supporting metrics |
|---|---|---|---|
| Pre-PMF | WAU | < $100K | Activation rate, feature adoption, NPS |
| Early PMF | MRR | $100K – $1M | Churn rate, CAC, LTV:CAC ratio |
| Scaling | MRR (efficiency) | $1M – $10M | NRR, burn multiple, gross margin |
| Late stage | ARR + Rule of 40 | $10M+ | FCF margin, NRR, revenue per employee |
Primary KPI: Weekly Active Users (WAU)
You’re still figuring out what customers want. Revenue metrics are misleading here — someone might pay for something they don’t really love, especially with annual contracts. Focus on whether people keep coming back.
Track these:
Ignore these (for now):
Key benchmarks at pre-PMF
What to do: Interview customers weekly. Ship fast. Measure whether people use what you build and come back unprompted. Look for signals of love — not just usage, but enthusiasm.
Primary KPI: Monthly Recurring Revenue (MRR)
You’ve found something customers want and pay for. Now prove it can grow sustainably. This is where unit economics start to matter.
Track these:
Key benchmarks at early PMF
What to do: Optimize onboarding and sales. Double down on acquisition channels that work. Start measuring cohort retention to catch problems early.
Primary KPI: MRR, with focus on efficiency
The model works — now scale it without burning cash irresponsibly. Efficiency metrics become critical. A startup growing 20% MoM with a 5x burn multiple is in worse shape than one growing 12% MoM with a 1.5x burn multiple.
Track these:
Key benchmarks at scaling
What to do: Optimize unit economics across all channels. Build scalable customer success. Expand into adjacent markets. If your burn multiple is above 2x, fix efficiency before pouring more into growth.
Primary KPI: ARR and Rule of 40
At this point you’re balancing growth with profitability. The Rule of 40 (revenue growth rate + profit margin ≥ 40%) is the benchmark investors and boards watch closely.
Track these:
Key benchmarks at late stage
The biggest mistake is switching your primary KPI too early or too late. Too early: you optimize for revenue before you have real product-market fit. Too late: you keep tweaking engagement when you should be proving the business model.
Signs you’ve reached PMF and should shift to MRR:
Signs you should shift from growth to efficiency:
Create a dashboard showing MRR, MRR growth rate, churn rate, and LTV:CAC ratio for the past 12 months
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